Who will deliver my order?

Mainland UK customers:
Our standard shipping service for smaller orders is sent via Royal Mail and higher value and/or larger orders are sent via DPD.

For orders over £100, your order is automatically upgraded to DPD next day delivery for free. You will receive tracking information on dispatch of your order.

Other UK Customers (Northern Ireland, Highlands etc.)
Our standard shipping service for smaller orders is sent via Royal Mail and higher value and/or larger orders are sent via DPD.

International Customers
All international orders will be shipped with DPD or FedEx. We have made the decision to only use private couriers for international shipments rather than offering Royal Mail (Domestic post) as we were experiencing a high level of undelivered orders and we take pride in an efficient and complete service wherever you are in the world.

 

When can i expect my order to be dispatched?

The daily cut off for orders to be sent that day are as follows:

Royal Mail Small packages/Under £100 3:00pm
DPD (Next Day) Large packages/Over £100 2:00pm
DPD International Orders
2:00pm
FedEx International Orders
11:00am

 

If these cutoffs are missed then your order will be sent the following working day.

 

How long does delivery take?

Delivery varies depending on what service is used.

DPD/FedEx shipments will normally have an estimate in brackets when you are placing the order and choosing shipping, so it would say 'DPD Air Classic (4-7)' for example.

Royal Mail normally takes 1-3 working days. If an item does not arrive within this timeframe please allow up to 10 working days as this is the maximum delivery time by Royal Mail.

 

What happens if my order doesn't arrive?

If your order has gone over the expected delivery time you would need to get in contact with us by using the contact form on the website or emailing help@tafsproducts.co.uk. We do ask that you give the full delivery time before we can offer a replacement or refund as it does allow us to arrange returns for late arrivals.

 

Is free shipping available?

We are very proud to have been able to offer free shipping on any order since 2005 when the business began, however due to increases in costs across the board we are sadly unable to continue to do so. From 1/11/21 we have rolled out a standard shipping fee for orders on our website. Orders from Mainland UK totalling over £100 can still qualify for free next day shipping. 

 

International Orders

There may be VAT and Duty to pay on receipt of your item.