Our policies, terms and conditions.


  • We do not store credit card details nor do we share customer details with any 3rd parties. 

    • Delivery Policy

    Please see - Delivery Information


    • Refund / Cancelation Policy

    In line with the Consumer Contracts Regulations. If you are at all unhappy with your purchase, you may return it within 14 days of receipt of goods. You must let us know within this period and then you have an additional 14 days to complete the return. A refund value will be applied subject to assessment from our trained engineers. If the value of the product has been reduced due to handling/use of the product then a deduction to the final refund may apply. Once goods are used for purpose they will be liable for deductions. Testing the product in an appropriate manner is acceptable but any usage for purpose involving yourself or others more than would be deemed appropriate for assessing an item in a physical store will devalue the product and therefore the refund value.

    Where applicable the engineer’s assessment can include, but is not limited to; any form of physical damage, signs of use, internal component wear, superficial markings, residual dust/debris, missing parts/items including protective materials and manuals. The final refund value will result from this assessment and would be relative to product value lost.


    If a replacement is required it is generally expected that the initial shipment would be returned and assessed before a replacement is sent out. 


    The evaluated value to be refunded would be processed to the original payment method unless stated otherwise. A store credit may be offered in it's place for an equal or higher value and will be provided as a gift card on the customer account or a repeat use discount code, this would be subject to standard gift card conditions.


    The shipping costs for returning goods are to be paid by the customer and the item must be packaged appropriately. The assessment will be undertaken on what is received by us, any damage/loss during shipping will be included in this evaluation.


    Hygiene products may have a health protection seal, once this is broken we reserve the right to refusal of returns or refund. Breakage of the seal is considered affirmative acknowledgment of the terms and conditions laid out.

    If the goods received have a technical fault or defect on arrival or is discovered, you must report this to us within 30 days of receipt of goods. Within this period you are entitled to a refund, repair or replacement if the product is found to be faulty as claimed during our engineers assessment. If the goods are not found to be faulty we can return the item to the customer or offer a partial refund at our discretion. If the goods are faulty but through incorrect usage or maintenance by the customer then a repair will be offered at a cost. After this 30 day period the goods are outside the return period and would only be accepted for repair under the warranty agreement. The shipping costs for returning potentially faulty items is to be covered by the customer initially. If the product is deemed to have been faulty on arrival or experienced a technical fault within the 30 day period the shipping will be refunded up to a maximum of a standard shipping cost, proof of postage is required.

    Please contact us regarding returns before sending anything in so we can go through the proper channels.

    • International Returns / Refunds; 

    If you are an international customer, that is, a customer outside of mainland UK and you are unhappy with your purchase then please contact us. You can return the item back to us within 7 days of receipt for a refund. If the product is totally unused (decided by our trained specialists) you will receive a full refund. If the product shows signs of use a 15% restocking fee will be applied at the point of refunding. We do not cover the return carriage costs in this instance.


    • Discount Codes

    We are not obliged to give details on discount codes that are public, this may be due to a reward system set up with external code givers and we cannot show favouritism. During certain promotional periods some discount codes may be invalid if that product is already discounted. We reserve the right to retract or deny any discount code at our discretion. In most instances only 1 discount may be applied at a time. Discount codes are not valid when used to purchase refurbished devices, if a code is used the value may be requested from yourself before shipment of goods. 


    • Sales/Promotions

    We reserve the right to amend products and/or prices effected by sales/promotions at any time before or during the active period. We cannot retrospectively apply discounts from your order if you've forgotten to use the code if a code is required. Discounted prices are only available whilst stocks last, we cannot honour the price after the sale period if an item went out of stock during. Sales/Promotions may apply to pre-order items but will not apply to items out of stock without the option to pre-order. Most discount codes cannot be used in conjunction with other code. During a promotional period other codes may be inactive, if you are trying to make a purchase not effected by the running promotion but you are trying to use a code which is inactive due to the promotion contact us and we can potentially apply that for you, this is reviewed on a case by case basis and we do not promise that it will be the case.


    • Gift Cards

     Products purchased with a gift card may be effected differently in the event of returns. This code is distributed to yourself and yourself only, it is your responsibility from here, once it is used it can no longer be recovered so make sure to only share it with those intended.


      • Contact Us 

      We can be contacted via telephone Monday - Friday 10am - 4pm on 01484 76 76 60. Out of these hours please email help@tafsproducts.co.uk or use the contact form on our website. Our full business details are: TAFS Products Ltd, Unit 12, A-One Business Park, 370 Bradford Road, Brighouse, HD6 4DJ.


        • Products 

        We withhold the right to change prices for products at any time without prior notice. We aim to stay as competitive as possible and should you find a product cheaper elsewhere please contact us for a quote. Products may sometimes vary from the images on the website. 

        • Giveaways/Gifts 

        If a product is provided as a gift it is not eligible for a refund or a cash value exchange unless stated otherwise or a seperate agreement is made prior. If it is an electrical device it will not include the warranty as standard. Winners have 1 week to claim the prize from the time of announcement (Be that a story, post, email etc.) and if unclaimed it will go back into the prize pool for a future giveaway.


          • Privacy Policy

          In line with our privacy policy and GDPR requirements we only store customer information and records for the duration it is required and will be subject to removal within a 90 day period. It is the customers responsibility to keep record of purchases and invoices for personal records as these cannot be provided past the point of removal. We only store a transactional record. A proof of purchase must be kept by the customer to be used when necessary regarding future warranty repairs. More information can be found in our full Privacy Policy.


          • Warranty for Electrical Goods

           See Warranty Agreement


            • These terms and conditions can change at any point without prior notice.

              Loan/Rental Drills

              1. A £50 deposit will be taken with the first weekly payment of £20 and then a recurring payment of £20 will be taken each week until the drill is returned. The deposit will be refunded upon return of the drill subject to a quality assessment of the unit.
              2. If the drill is damaged during rental then a percentage of the deposit may be kept to cover the repairs.
              3. Upon completion of the rental period the drill is to be returned to TAFS Products, failure to return or pay the weekly fees will incur an invoice for the unit at full price. This is to be paid within 30 days, failure to do so will result in debt collection services to be contacted.
              4. Postage of the drill to you is covered by TAFS Products, postage returning the drill to us is to be covered by the customer.