Terms and Conditions
Our policies, terms and conditions.
- We do not store credit card details nor do we share customer details with any 3rd parties.
- Delivery Policy
We aim to deliver all goods within 3 -10 working days of receipt of payment. In most cases, though your order will be delivered in 1 - 2 working days. For smaller orders, we use Royal Mail as our preferred delivery client and for orders over 2 kg we use DPD. Postage is always FREE no matter the cost or weight of the product. If an item has delivery refused or is sent back to the depot it is the customers responsability to collect the package. If the package is not collected and returned to us we may charge a return postage cost to get the item back out to you. For international customers we will categorically charge a return postage cost and will convey this to you in wirting before doing so.
- Refund / Cancelation Policy
In line with the Consumer Contracts Regulations. If you are at all unhappy with your purchase, you may return it within 14 days of receipt of goods. You must let us know within this period and then you have an additional 14 days to complete the return. A refund value will be applied subject to assessment from our trained engineers. If the value of the product has been reduced due to handling/use of the product then a deduction to the final refund may apply. Once goods are used for purpose they will be liable for deductions. Testing the product in an appropriate manner is acceptable but any usage for purpose involving yourself or others more than would be deemed appropriate for assessing an item in a physical store will devalue the product and therefore the refund value.
Where applicable the engineer’s assessment can include, but is not limited to; any form of physical damage, signs of use, internal component wear, superficial markings, residual dust/debris, missing parts/items including protective materials and manuals. The final refund value will result from this assessment and would be relative to product value lost.
The evaluated value to be refunded would be processed to the original payment method unless stated otherwise. A store credit may be offered in it's place for an equal or higher value and will be provided as a gift card on the customer account or a repeat use discount code, this would be subject to standard gift card conditions.
The shipping costs for returning unwanted goods are to be paid by the customer and the item must be packaged appropriately. The assessment will be undertaken on what is received by us, any damage/loss during shipping will be included in this evaluation.
Hygiene products may have a health protection seal, once this is broken we reserve the right to refusal of returns or refund. Breakage of the seal is considered affirmative acknowledgment of the terms and conditions laid out.
If the goods received have a technical fault on arrival or is discovered, you must report this to us within 30 days of receipt of goods. Within this period you are entitled to a refund, repair or replacement if the product is found to be faulty as claimed during our engineers assessment. If the goods are not found to be faulty we can return the item to the customer or offer a partial refund at our discretion. If the goods are faulty but through incorrect usage or maintenance by the customer then a repair will be offered at a cost. After this 30 day period the goods are outside the return period and would only be accepted for repair under the warranty agreement.
The shipping costs for returning potentially faulty items is to be covered by the customer initially. If the product is deemed to have been faulty on arrival or experienced a technical fault within the 30 day period the shipping will be refunded up to a maximum of a standard shipping cost, proof of postage is required.
Please contact us regarding returns before sending anything in so we can go through the proper channels.
- International Returns / Refunds;
If you are an international customer, that is, a customer outside of mainland UK and you are unhappy with your purchase then please contact us. You can return the item back to us within 7 days of receipt for a refund. If the product is totally unused (decided by our trained specialists) you will receive a full refund. If the product shows signs of use a 15% restocking fee will be applied at the point of refunding. We do not cover the return carriage costs in this instance.
- Gift Cards
The code itself is the numeric code in the black box, don't include the '#'. The gift card can only be redeemed in full so the basket must be the gift card value or more before checking out. The gift card is valid for 12 months from purchase. It can be used against any items available on the store including pre-orders. The gift card may not be used in conjunction with other discount codes/offers. Products purchased with a gift card may be effected differently in the event of returns. This code is distributed to yourself and yourself only, it is your responsibility from here, once it is used it can no longer be recovered so make sure to only share it with those intended.
- Contact Us
We can be contacted via telephone Monday - Friday 10am - 4pm on 01484 76 76 60. Out of these hours please email firstname.lastname@example.org or use the contact form on our website. Our full business details are: TAFS Products Ltd, Unit 12, A-One Business Park, 370 Bradford Road, Brighouse, HD6 4DJ.
We withhold the right to change prices for products at any time without prior notice. We will though stay as competitive as possible and should you find a product cheaper elsewhere please contact us for a quote. Products may sometimes vary from the images on the website.
If a product is provided as a gift it is not eligible for a refund or a cash value exchange unless stated otherwise or a seperate agreement is made prior. If it is an electrical device it will not include the warranty as standard.
- Warranty for Electrical Goods
- These terms and conditions can change at any point without prior notice.
- A £50 deposit will be taken with the first weekly payment of £20 and then a recurring payment of £20 will be taken each week until the drill is returned. The deposit will be refunded upon return of the drill subject to a quality assessment of the unit.
- If the drill is damaged during rental then a percentage of the deposit may be kept to cover the repairs.
- Upon completion of the rental period the drill is to be returned to TAFS Products, failure to return or pay the weekly fees will incur an invoice for the unit at full price. This is to be paid within 30 days, failure to do so will result in debt collection services to be contacted.
- Postage of the drill to you is covered by TAFS Products, postage returning the drill to us is to be covered by the customer.