-The warranty on products purchased from TAFS Products LTD is a 2 year contract. The first year provides coverage for parts and labour then the second year covers parts but you may be charged for labour dependant on the work carried out.
-All repairs claiming warranty are subject to assessment by an on site engineer who has the final say as to if it is covered or not.
-Customers may be contacted by email or phone regarding proof of purchase if this was not sent alongside the warranty repair. The repair will not be started until either warranty is confirmed or payment is agreed.
-It is required for proper maintenance that a full service is done on the unit every 12 months to extend the life of the product and experience less issues. This is a maintenance practice and a service charge will be applied however if any faults are found during they will be covered by the warranty.
-We advise that measures are taken to prevent dust and debris consistently getting into the units such as simply brushing down the handpiece and burs after use and using dust caps. We don't advise that the unit be taken apart for cleaning unless attempted by someone competent to do so. Opening up the handpiece or control unit could cause further issues and will likely void warranty for that repair.
-Repairs that are caused by user error, incorrect maintenance (such as water based corrosion), disassembly or wear and tear parts are not covered and will be subject to a base service cost.
-Goods that have faulted within 28 days of receipt will be provided with a pre-paid postage label after the fault has been reported. After this period return postage costs are covered by the customer for warranty repairs.
-If purchasing outside of mainland UK there will be postage costs applied to warranty repairs.