-The warranty on products purchased from TAFS Products LTD is a 2 year contract. The first year provides coverage for parts and labour then the second year covers parts but you may be charged for labour dependant on the work carried out.

-All repairs claiming warranty are subject to assessment by an on site engineer who has the final say as to if it is covered or not.

-Customers may be contacted by email or phone regarding proof of purchase if this was not sent alongside the warranty repair. The repair will not be started until either warranty is confirmed or payment is agreed.

-It is required for proper maintenance that a full service is done on the unit every 12 months to extend the life of the product and experience less issues. This is a maintenance practice and a service charge will be applied however if any faults are found during they will be covered by the warranty. If this service isn't completed it may result in any second year issues which may have been covered coming with a monetary charge.

-We advise that measures are taken to prevent dust and debris consistently getting into the units such as simply brushing down the handpiece and burs after use and using dust caps. We don't advise that the unit be taken apart for cleaning unless attempted by someone competent to do so. Opening up the handpiece or control unit could cause further issues and will likely void warranty for that repair.

-Repairs that are caused by user error, incorrect maintenance (such as water based corrosion), disassembly or wear and tear parts are not covered and will be subject to a base service cost.

-When an item is sent to us to be repaired we are not obliged to provide a replacement/loan item to keep you're business operating. It is up to you to make arrangements and we are not liable for loss of earnings during this period of time. We always suggest having a spare handpiece to avoid being without unexpectedly.

-Timeframes for repairs may change subject to assessment and/or developments. For example If a repair requires parts there will be a wait whilst we acquire them. Faults with charging will always require extensive testing periods. 

-Goods that have faulted within 28 days of receipt can be provided with a pre-paid postage label after the fault has been reported, this must be requested by the customer as we aren't responsible to check this timeframe. After this period return postage costs are covered by the customer for warranty repairs.

-If purchasing outside of mainland UK there will be postage costs applied to warranty repairs. 

-The above warranty agreement also applies to International customers and is subject to change at any time without prior notice.