This Warranty Agreement ("Agreement") governs the terms and conditions of the warranty provided by TAFS Products LTD ("Company") for products purchased from the Company. By purchasing a product from the Company, you ("Customer") agree to be bound by the terms and conditions set forth in this Agreement.
1. Warranty Coverage
The warranty on products purchased from the Company is a one-year contract, commencing from the date of receipt. This warranty provides coverage for both parts and labour. Refurbished units, unless stated otherwise, come with a six-month warranty.
2. Warranty Assessment
All repairs claiming warranty are subject to assessment by an in-house trained engineer who has the final authority to determine if the repair is covered under warranty or not.
3. Proof of Purchase
Customers may be contacted via email or phone to provide proof of purchase if it was not included with the warranty repair request. The repair process will not commence until the warranty is confirmed or payment is agreed upon.
4. Maintenance Requirements
To ensure proper maintenance and extend the life of the product while minimizing issues or faults, it is recommended to perform a full service on the unit every 12 months. Please note that a service charge will be applied for this maintenance practice.
5. Preventive Measures
We strongly advise taking measures to prevent dust and debris from consistently entering the units. This can be achieved by simply brushing down the handpiece and burs after use and using dust caps. It is not recommended to disassemble the handpiece or control unit for cleaning, unless attempted by a competent individual. Opening up the handpiece or control unit may cause additional issues and will likely void the warranty for that repair.
6. Exclusions from Warranty Coverage
Repairs resulting from user error, incorrect maintenance (such as water-based corrosion), disassembly, or wear and tear of parts (e.g., handpiece cable) are not covered under warranty and will be subject to a base service cost.
7. Business Continuity
When sending an item to us for repair, we are not obligated to provide a replacement or loan item to keep your business operating. It is your responsibility to make appropriate arrangements, and we are not liable for any loss of earnings during the repair period. We strongly recommend having a spare handpiece to avoid unexpected downtime.
8. Shipping Costs
Initial shipping costs are the responsibility of the customer. However, once the warranty is confirmed by the engineer, a refund for up to the standard shipping cost may be issued. Proof of postage may be required.
9. Repair Timeframes
Repair timeframes are subject to change based on assessment and/or unforeseen developments. For example, if a repair requires parts, there may be an additional waiting period while we acquire them. Faults related to charging will always require extensive testing periods.
10. Customer Resolution Cases
Goods received through a customer resolution case, such as a gift, do not come with any form of warranty.
11. International Customers
Please see International Terms and Conditions for the full terms. Below is If purchasing outside of mainland UK, postage costs may apply to warranty repairs. For inquiries and cost estimates, please contact us and provide your country of residence.
12. Non-transferable Warranty
Warranties are non-transferable and are only available to the customer named on the proof of purchase.
Please carefully review and retain a copy of this Warranty Agreement at the time of purchase for your reference. If you have any questions or require further assistance, please contact our customer service.